Terms & Conditions

We require full payment on placement of order. In exceptional circumstances a 50% deposit may be acceptable on order. The outstanding balance is due before the goods can be despatched. (Please allow 5 working days for the funds to be cleared) The goods remain the property of this company until full payment has been received.

All goods are checked before leaving our warehouse in full working order. We cannot be held responsible for goods damaged in transit. Please check the goods before signing or sign ‘unchecked’ & check them within 24 hours. (FOR INSURANCE PURPOSES NOTIFICATION MUST BE MADE IN WRITING TO THIS OFFICE WITHIN 24 HOURS OF DELIVERY.) We shall make every effort to contact you before delivery. Should you require a different delivery address, to that on the invoice, please advise as soon as possible.

Refunds will only be made if the goods are returned undamaged within 28 days of delivery. We reserve the right to deduct for restocking and delivery where appropriate.

Please check your invoice is correct.

No refunds are offered on these goods.

We do not undertake any fitting work, but we can provide names of self-employed installers in the London area. Fitting should be carried out by a certified gas fitter on the Gas Safe Register. An installation certificate should be obtained from the fitter to ensure that the installation complies with all current regulations. These fitters are self-employed and we cannot take responsibility for their workmanship.

Gas fires should be serviced annually to ensure continued safe working of the installation. We can provide names of self-employed gas engineers in the London area if required.

The yellow flame emitted by the burner, will inevitably produce a certain amount of carbon. This will lead to a degree of carbonisation on the fire objects. Generally this can be sanded or brushed off (do not wash). Some discolouration of the fire objects will occur over time but this does not detract from the overall appearance of the fire.

Privacy Policy

We are committed to upholding your privacy and will take care with your personal data. We will only use information about you in accordance with the Data Protection Act 1998, General Data Protection Regulations 2018 and other relevant legislation and regulations. Our Privacy Policy is set out below; please read it with care.

Data security – and how we collect your data
When we collect personal data from you we store it under strict safekeeping and confidentiality measures. We use technical and organisational security measures to protect it against misuse.

By disclosing your personal information to us via platonicfireplaces.co.uk, in person, by phone or in writing, you are giving us your consent to collect, store and process your personal information in the manner described in this Notice. The information we hold will be accurate and up to date within our knowledge.

What we do with your data and what we don’t do
We will keep information which identifies you only if you sign up to our mailing list. Such personal information could include:

• your name
• your address
• your number
• your email address

Opting out
We will always keep your rights and interests at the forefront. You have the right to opt out at any time using the unsubscribe link on our marketing emails.

Marketing and newsletters
Our e-newsletters will give you news related to Platonic that we think will be of interest to you. We will not sell, rent or lease our newsletter subscription lists to any third parties. We may use code within our e-newsletter template to identify which messages you have opened and which links you have clicked on within it to better tailor any future communications.

A cookie is a small piece of data that is sent from our web server to your browser. It is stored on your hard drive. A cookie cannot read data off your hard disk or read cookie files created by other websites, and will not damage your system. You can reset your browser to refuse cookies or alert you when a cookie is being sent. We do not use cookies to identify you.  

Access to your information and opting out
You have the right to ask for a copy of the personal information that we hold about you, to correct any inaccuracies in that information or ask us to delete such records. If you would like to have a copy of this information, please contact info@platonicfireplaces.co.uk. If you find any inaccuracies we will correct them immediately. If you ask us to delete your records we will destroy all of your personal information that we hold in our files.

You have the right to complain to the Information Commissioner’s Office if we have not been able to satisfactorily resolve a problem about our handling of your personal information.