PAYMENTS

We require full payment on placement of order.
In exceptional circumstances a 50% deposit may be acceptable on order.
The outstanding balance is due before the goods can be despatched.
(Please allow 5 working days for the funds to be cleared)
The goods remain the property of this company until full payment has been received.

DELIVERY OF GOODS

All goods are checked before leaving our warehouse in full working order. We cannot be held responsible for goods damaged in transit. Please check the goods before signing or sign 'unchecked' & check them within 24 hours.
(FOR INSURANCE PURPOSES NOTIFICATION MUST BE MADE IN WRITING TO THIS OFFICE WITHIN 24 HOURS OF DELIVERY)
We shall make every effort to contact you before delivery.
Should you require a different delivery address, to that on the invoice, please advise as soon as possible.

REFUNDS

Refunds will only be made if the goods are returned undamaged within 28 days of delivery. We reserve the right to deduct for re-stocking and delivery where appropriate.

INVOICES

Please check your invoice is correct.

CUSTOM MADE GOODS

No refunds are offered on these goods.

FITTING

We do not undertake any fitting work, but we can provide names of self-employed installers in the London area.
Fitting should be carried out by a CORGI-REGISTERED gas fitter.
An installation certificate should be obtained from the fitter to ensure that the installation complies with all current regulations.
These fitters are self-employed and we cannot take responsibility for their workmanship.

SERVICING

Gas fires should be serviced annually to ensure continued safe working of the installation. We can provide names of self-employed gas engineers in London area if required.

FIRE OBJECTS

The yellow flame emitted by the burner, will inevitable produce a certain amount of carbon. This will lead to a degree of carbonisation on the fire objects. Generally this can be sanded or brushed off (do not wash). Some discoloration of the fire objects will occur over time but this does not detract from the overall appearance of the fire.