Terms & Conditions

PAYMENTS
We require full payment on placement of order. In exceptional circumstances a 50% deposit may be acceptable on order. The outstanding balance is due before the goods can be despatched. (Please allow 5 working days for the funds to be cleared) The goods remain the property of this company until full payment has been received.

DELIVERY OF GOODS
All goods are checked before leaving our warehouse in full working order. We cannot be held responsible for goods damaged in transit. Please check the goods before signing or sign ‘unchecked’ & check them within 24 hours. (FOR INSURANCE PURPOSES NOTIFICATION MUST BE MADE IN WRITING TO THIS OFFICE WITHIN 24 HOURS OF DELIVERY.) We shall make every effort to contact you before delivery. Should you require a different delivery address, to that on the invoice, please advise as soon as possible.

REFUNDS
Refunds will only be made if the goods are returned undamaged within 28 days of delivery. We reserve the right to deduct for restocking and delivery where appropriate.

INVOICES
Please check your invoice is correct.

CUSTOM MADE GOODS
No refunds are offered on these goods.

FITTING
We do not undertake any fitting work, but we can provide names of self-employed installers in the London area. Fitting should be carried out by a certified gas fitter on the Gas Safe Register. An installation certificate should be obtained from the fitter to ensure that the installation complies with all current regulations. These fitters are self-employed and we cannot take responsibility for their workmanship.

SERVICING
Gas fires should be serviced annually to ensure continued safe working of the installation. We can provide names of self-employed gas engineers in the London area if required.

FIRE OBJECTS
The yellow flame emitted by the burner, will inevitably produce a certain amount of carbon. This will lead to a degree of carbonisation on the fire objects. Generally this can be sanded or brushed off (do not wash). Some discolouration of the fire objects will occur over time but this does not detract from the overall appearance of the fire.

Privacy Policy

When you visit the Platonic Fireplaces website you may be asked to provide personal information, for example your name, mailing address, e-mail address, telephone number, or other personal information. We will ensure the privacy, safety and security of this information. We collect your personal information only as necessary to respond to your enquiries, market our services, to improve our website, supply you with requested information on Platonic Fireplaces products and to provide you with information that may be of interest to you. Authorised third parties may be used by us to collect, track and process information supplied by you.

We will not sell, rent or give away your personal information to any unrelated company, organisation or individual without your prior permission. It is possible that your data could be transferred for processing and use to other countries and regions of the world.

We may use your e-mail address to mail you notices of special discounts or events. Your e-mail address will not be shared with any other organisation without your permission.

We may from time to time request information for market research purposes. Such information is always optional and as with any other personal information will not be shared with any other party without your permission.

If you have submitted personal information to us electronically and would like it removed or modified, please contact us at: info@platonicfireplaces.co.uk

If you wish to receive details of personal data held about you by us, you may write to request this – there is a fee for this service of £10.

Any information supplied by you to us via this website will only be used in accordance with the Data Protection Act 2000. As previously indicated, we do not sell, rent or otherwise distribute any personal information to third parties.

This Privacy Policy does not apply to any websites accessible via hyperlinks contained in this website.